Lifeline Aotearoa
We Are Here To Listen
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Lifeline’s Vision
People have someone who will listen, to turn to when in distress.
Lifeline’s Mission
Reducing distress and saving lives by: providing trusted, effective, interactive and professional 24/7 helplines collaborating with others to provide accessible and effective crisis service having supervised and compassionate volunteers making a positive contribution to the health and social service sector.
Our mission is to reduce distress and save lives by providing safe, accessible, effective, professional and innovative services. We work specifically to increase awareness and understanding of suicide prevention in New Zealand, reduce the associated stigma, and work with others to contribute positively to the health and social sector.
We receive over 7,000 calls per month and 20,000 texts from people of all ages and ethnicities who are struggling with a wide range of issues including relationship and work problems, mental health, grief, abuse, bullying and loneliness. We help an average of 15-20 people a day at high risk of suicide.
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Lifeline Helpline
Our compassionate team is available to offer support, and provide a safe space for you whenever you need it.
Text Us
Access help through our text helpline service. Connect with our caring team via text, receive support, and find guidance in times of need.
Text us on: 4357
TAUTOKO Suicide Crisis Helpline
If you think you or someone you know, may be thinking about suicide, call the TAUTOKO Suicide Crisis Helpline for support.
We’re here to listen - We provide and join forces with the best support for you or if you are concerned for someone’s well-being or safety. Whether you need to talk to someone on the phone or feel more comfortable texting, we have the right service for you.
Lifeline Aotearoa has been helping New Zealanders in distress and crisis for 60 years.
Our free community helplines, 0800 LIFELINE and Suicide Crisis Helpline 0508 TAUTOKO, and our text support service HELP (4357) are answered by our highly trained team from centres in Auckland and Christchurch. We also provide corporate training through our Lifeline Connect service.
Our mission is to reduce distress and save lives by providing safe, accessible, effective, professional and innovative services. We work specifically to increase awareness and understanding of suicide prevention in New Zealand, reduce the associated stigma, and work with others to contribute positively to the health and social sector.
We receive between 7,000 and 8,000 calls per month and 20,000 texts from people of all ages and ethnicities who are struggling with a wide range of issues including relationship and work problems, mental health, grief, abuse, bullying and loneliness. We help an average of 15-20 people a day at high risk of suicide.
Calls to our helplines are free, confidential and available 24 hours a day, seven days a week. We receive no government funding for these helplines and rely on public donations.
Lifeline is part of Presbyterian Support Northern, a not for profit, social services organisation.
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We’re here to listen
We’re committed to providing a safe, effective and confidential service to support the emotional and mental well-being of our callers and communities.
Calls and text messages are answered by highly trained staff and volunteers.
Volunteer counsellors undergo in-depth training and supervision, providing a caring and professional service to a wide range of people in need. They deal with many kinds of issues including emotional and psychological distress, anxiety, depression, relationship and family problems, domestic violence and abuse, work and financial issues and a myriad of others in the course of a year.
We are available 24/7
We're here to assist with emotional issues, anxiety, depression, relationships, family problems, abuse, work, finances, and more whenever you need it.
Highly trained staff and volunteers
Our counsellors undergo in-depth training and supervision, providing a caring and professional service to a wide range of people in need.
Call 0800 LIFELINE(0800 543 354)
or send a text to HELP (4357)For free confidential support – 24 hours a day, seven days a week.
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0508 TAUTOKO (0508 828 865)
A free, nationwide service available 24 hours a day, 7 days a week.
TAUTOKO is operated by trained and experienced social service practitioners who have undergone suicide prevention training.If you think you, or someone you know, may be thinking about suicide, call the Suicide Crisis Helpline for support.
If either you, or someone you know, is in immediate danger, please call emergency services immediately on 111.
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Call 0508 WARMLINE (0508 927 654)
Warmline Auckland is a peer support helpline for people who use Te Whatu Ora | Te Toka Tumai Auckland Mental Health Services.
Covering the central Auckland area, the service offers:Confidential peer support from someone who has been in a similar situation
A listening ear
Someone to talk to
Support when you’re feeling overwhelmed by a bad day
Helpful tips for helping yourself
Help with discussion on a decision, no matter how large or small
Referral to other community organisations and mental health services.
Warmline is available from 5–11pm seven days a week.
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Mental Health and Wellbeing Training for Businesses
Lifeline Connect offers comprehensive educational training and support services tailored for corporate environments.
Our training programmes are designed to equip employees, team leaders, and community professionals with the skills to enhance their own wellbeing and confidently support colleagues in distress or crisis.
Develop empowered and connected teams
who can safely and effectively reach out and support others in need.
Build resilience
across teams who are regularly responding to others who show signs of distress or risk.
Improve culture and retention
by mitigating on-the-job burnout and compassion fatigue.
