1737 - Need To Talk
tahi - whitu - toru - whitu -1737
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Whatever it is, we’re here. Free call or free text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor or talk to a peer supportworker. Our service is completely free.
The 1737 team provides brief counselling support, identifying key issues, helping plan some steps to take and, in many cases, connecting with more comprehensive support services available. 1737 is not a Crisis team or a mental health service for people with severe mental illness or psychological distress.
We often support people with:
Depression/sadness
Relationship issues (family, friends, partner)
Anxiety/fear
Grief, loss, and life changing events
Stress at work/home/school/university or tech
Isolation and loneliness
What can someone call about?
Anyone feeling stressed, worried, down, or needing tautoko (support) or someone to talk to can call or text.
We offer tautoko (support) for anything having an impact on your wellbeing (e.g. stress regarding school or work, relationship issues with friends/family/partners, etc).
When you phone 1737 you now have the option to talk to someone with lived experience of wairangi/mental distress who is trained to provide tautoko/support.
If that sounds like something you’d like... phone 1737 and when you do, select the ‘peer support’ option in the first stage of the call.
What is “peer support”?
The 1737 Peer Support workers you’ll talk with have been there. We have experienced similar life pressures to you and can share with you how we have made things work for us.
We want to hear your story. We’ll awhi/support you to make some sense of your own experiences. We want to share what we’ve learnt. We think people who have ‘been there’ have something meaningful to share with each other.
What do you need to know?
The service is completely free and confidential.
1737 Peer Support operates a little differently from the existing 1737 counsellor support:
1737 Peer Support operates daily, but just between 2pm-10pm. (However, 1737 counsellors are still as always available 24/7).
You need to phone 1737 and talk directly to a 1737 Peer Support team member. You cannot have a text conversation with a peer support worker.
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Everyone feels sad or down sometimes, but when these feelings last a long time, it can be really tough.
Here are some ideas that might help while you wait for 1737 support:
Check out this wellbeing space for more tools and information
Talk to someone you trust about how you're feeling
Engage in activities you enjoy, even if you don't feel like it
Practice self-care by eating well, exercising, and making sure you have enough down-time
Consider joining a support group for people experiencing similar feelings
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Relationships can bring a lot of joy but at times they all experience some natural stress. Whether it's with family, friends, or a partner, misunderstandings and conflicts can be hard to handle.
Here are some ideas that might help while you wait for 1737 support:
Seek support from friends and/or family
Take time to process emotions; no feeling is 'bad'
Engage in activities that help you relax and de-stress
Communicate your feelings, you could try writing these down if talking seems overwhelming
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Anxiety is a feeling of worry, nervousness, or unease about something with an uncertain outcome. It’s a common experience that many people go through.
Here are some ideas that might help while you wait for 1737 support:
Engage in regular physical activity to reduce stress
Try limiting caffeine and alcohol, which can increase anxiety
Use relaxation techniques like meditation or yoga
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Grief is a natural response to loss and it’s not just about feeling sad. It can manifest in many different ways.
Here are some ideas that might help while you wait for 1737 support:
Acknowledge your feelings and remember that it's okay to grieve in your own way
Practice self-compassion and give yourself the care you need
Reach out to others to express your feelings and talk about your loss
Identify strategies that might help, however small
Avoid making major decisions until you feel more stable.
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Everyone experiences stress at some point, and it can occur when we face some form of pressure (whether real or imagined, the impact is the same).
Here are some ideas that might help while you wait for 1737 support:
Try techniques such as meditation and deep breathing to help you stay calm and focused
Keep in touch with friends and family/whanau for support
Spend time doing activities you enjoy to help take your mind off stress. Maybe even try something you have always wanted to!
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Loneliness is a feeling of sadness or distress about being by yourself or feeling disconnected from others. It’s not just about being alone.
Here are some ideas that might help while you wait for 1737 support:
Stay socially connected through social activities, support groups, or online communities
Engage in activities that bring you joy and fulfilment
Make sure you’re getting enough sleep, eating well, and exercising
Consider volunteering or joining a club to meet new people
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The 1737 counselling service has launched a new video to explain the support available for all communities, including the Deaf and hard of hearing community.
We have been working with Platform Trust alongside the Deaf and hard of hearing community to understand how to improve support and access to 1737, for Deaf people.
1737 is a free, confidential, service that provides support for everyone, including the deaf community by phone, text or calling via the relay service.
Counsellors from 1737 have received training so they can better support anyone from the deaf community calling 1737. The service is available anytime, 24 hours a day.
Check out the new 1737 Video for more information.
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For advice, information, and support about drinking or other drug use, we have a specialist team who can tautoko (support) you. Free call 0800 787 797 or text 8681 anytime.
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For support for those worried about gambling or the gambling of others, we have a specialist team who can tautoko (support) you. Free call 0800 654 544 or text 8006 anytime.
