Kāinga Ora
Building Better, Brighter Homes, Communities and Lives.
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Fundamentally we are an organisation that cares and aligned to our values of:
Manaakitanga - People at the heart
Mahi Tahi - Better together
Whanake - Be bold
Our core purpose as an organisation is to make a positive difference in people’s lives.
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Freephone:0800 801 601
(New Zealand only)
Contact our Customer Support Centre who provided responses for all enquiries between 8am to 6pm, Monday to Friday and 24/7 for urgent calls.
Building better, brighter homes, communities and lives.
We’ve been given a broader range of responsibilities, customers and stakeholders to work with, and the foundations for our success begin with a deep understanding of communities and the challenges they face right across New Zealand.
Who We Are
The formation of Kāinga Ora – Homes and Communities in October 2019 marked the beginning of a step change in housing and urban development in New Zealand.
The outcomes we are asked to achieve as Kāinga Ora go beyond being a social landlord or urban development agency, and our legislative framework puts in place operating principles that enable us to have a much larger impact on New Zealand and the quality of New Zealanders’ lives.
The Gift of our Name
Kāinga Ora – Homes and Communities is a special name and it’s significant because of the mahi (work) we are setting ourselves up to do, working in partnership with Māori.
‘Kāinga’ is about a home, rather than a whare (house).
‘Kāinga Ora’ is about well-being.
Kāinga Ora means: wellbeing through places and communities.
Our tenants - Find out about renting a house from us, different ways to pay your rent, what to do if your home needs repairs, and what you can expect from us as your landlord.
If you are a Kāinga Ora tenant, this section is for you.
The health and safety of our tenants, maintenance contractors and visitors to our properties is important to us.
If there are Kāinga Ora homes in your neighbourhood, there may be times when you will need to talk to us.
Tips for getting started if you would like to apply for social housing, including a Kāinga Ora home.
Our tenants have extraordinary stories to tell and we’re proud to highlight those who are helping make their community a great place to live.
Urban Development & Social Housing - Different initiatives and programmes aim to support people in housing need. These include the Regional housing development and our large-scale housing projects.
Enabling well-functioning and thriving communities through best practice urban design and development.
Kāinga Ora is making more efficient use of land by replacing many of our older state houses with more, warm and dry homes in areas of high demand.
We are using the scale of our build programme to increase construction training opportunities through initiatives such as our apprenticeship and building academy programmes.
Kāinga Ora’s focus on building new homes means that we’re deploying a variety of housing styles and sizes to make best use of our land holdings, meet contemporary demographic demand and ensure those most in need are housed appropriately.
Find out how Kāinga Ora works with the development and construction industries to increase housing supply for all New Zealanders.
Development and Construction Matters bulletin
At Kāinga Ora, we greatly value our relationships and partnerships with suppliers, as well as our development & build partners. Our quarterly newsletter keeps the industry informed and up-to-date with Kāinga Ora activity.
At Kāinga Ora, we have an important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
Home Ownership
Thinking about buying your first home but not sure where to start? Kāinga Ora offers and supports several products that can give you a helping hand towards home ownership. Have a look at what could be right for you.
KiwiSaver first-home withdrawal
If you have been a member of KiwiSaver for at least 3 years, you may be able to make a withdrawal from your savings to put towards buying your first home.
We’ve put together a guide to show you what you need to do and when to do it so you can navigate your journey with mana and confidence.
A First Home Loan can make it easier for you to get into your first home by lowering the required deposit to 5%.
Kāinga Ora offers several products to help New Zealanders into home ownership. If you are thinking about buying a home, use our tool to see what you could be eligible for.
The Kāinga Whenua Loan is designed to support whānau Māori with their housing aspirations and remove some of the barriers to accessing finance.
If you are currently a Kāinga Ora tenant, you may be eligible for a grant to go towards purchasing the home you’re living in.
The purpose of this page is to assist existing First Home Partner customers. This scheme is now fully subscribed.
Download our product brochures and access useful links to websites that can help you through the path to home ownership.
